Privacy Policy for Script & Suds

At Script & Suds, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us. This policy applies to all services offered by Script & Suds, including Premium Car Wash, Detailing, Waxing, Ceramic Coating, and Interior Cleaning.

1. Information We Collect

We collect personal information from you in a variety of ways when you interact with our online platform or during the provision of our services. This includes:

• Personal Identifiable Information: When you book a service, contact us, or register on our site, we may collect information such as your name, email address, phone number, vehicle registration details, and payment information.
• Vehicle Information: Details about your vehicle (make, model, year, and condition) are collected to provide specific services and ensure appropriate care.
• Booking Details: Information related to the type of service requested, appointment date and time, and any special instructions.
• Technical Usage Data: When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our pages. This is collected through cookies and similar technologies.
• Communication Data: Records of your communications with us, including emails and inquiries via our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process your bookings, perform the requested car wash and detailing services, and manage your appointments.
• To Process Payments: To facilitate secure transactions for our services.
• Customer Support: To respond to your inquiries, provide customer service, and address any issues you may have.
• Communication: To send you confirmations, reminders, updates about your service, and relevant promotional offers if you have opted in.
• Improve Our Services: To understand how our services are used, identify areas for improvement, and develop new offerings.
• Website Functionality and Security: To maintain and improve the functionality of our website, detect and prevent fraud, and ensure the security of our online platform.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing Personal Data (GDPR)

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it:

• Performance of a Contract: We need to process your data to fulfill our obligations under a contract with you, such as processing your car wash booking.
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party) where your interests and fundamental rights do not override those interests, such as improving our services and website security.
• Consent: We may rely on your consent to process certain personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: To comply with a legal or regulatory obligation, such as tax laws.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, booking system providers, IT support). These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Typically, booking and transaction data will be kept for up to 7 years for financial record-keeping purposes.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology for data transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are small data files placed on your device to help us understand how you use our site, improve user experience, and for advertising purposes. You have the option to accept or refuse cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Script & Suds
• Freight Lane,
• London, City of, N1C 4BF,
• United Kingdom